Plain-English working draft. These terms describe how we currently operate, but they have not yet been reviewed by counsel. Before we accept paid bookings on this site, a Tanzanian lawyer with tour-operator experience must review and finalize this text alongside our insurance policies.
Effective date: May 4, 2026 · Last updated: May 5, 2026
Operator: Hally Tours & Safari, Arusha, Tanzania · hello@hallytours.com
About these terms
These Booking Terms apply to every safari, climb, beach extension, and day trip arranged by Hally Tours & Safari (“we”, “us”). When you confirm a booking with us, you (“you”, the “lead traveler”) accept these terms on behalf of every traveler in your party and confirm that you have authority to do so. Read them alongside our Privacy Policy.
Quotes, booking, and payment
Quotes are valid for 14 days from the date we send them, or until park fees or accommodation rates change — whichever comes first. Quotes are typically priced in US dollars; if you ask to be invoiced in another currency we use the prevailing market rate on the day we issue the invoice.
To confirm a booking we require a 30% deposit. The remaining balance is due no later than 60 days before the trip start date. For bookings made inside 60 days, the full amount is due at confirmation.
We accept payment by bank transfer (Tanzanian shillings or US dollars), card payment via Stripe, and PayPal. Card and PayPal payments include the processor’s fee, which we will quote transparently before you pay.
What is included — and what is not
Each itinerary lists exactly what is included and excluded, but the standard pattern is:
- Included: private 4×4 game-drive vehicle and English-speaking guide, accommodation as specified, meals as specified, all park and conservation fees in force at the time of booking, government taxes, bottled water in the vehicle, and airport transfers in Arusha or Kilimanjaro.
- Excluded: international flights, Tanzanian visa, travel insurance, vaccinations, gratuities, alcoholic drinks, items of a personal nature (laundry, telephone, optional activities), single-supplement charges, and any park-fee increase that takes effect after we issue your invoice.
Park and conservation fees
Park and conservation fees (TANAPA, Ngorongoro Conservation Area Authority, Marine Parks Unit, and Tanzania Wildlife Authority) are set by the Tanzanian government and can change without prior notice. Where a fee increase is announced after we issue your invoice but before your trip starts, we will pass the difference on at cost — we do not mark up changes — and we will explain the change in writing before you owe it.
Cancellation by you
We understand plans change. If you need to cancel, please tell us in writing as soon as possible. The following sliding scale applies, calculated from the trip start date:
- 60 days or more before travel: full refund minus the 30% deposit.
- 30–59 days before travel: 50% refund.
- Inside 30 days: no refund, except where we are able to recover costs from accommodation or transport partners, in which case we will pass that recovery on to you.
Some lodges, mountain operators, and chartered flights have stricter cancellation terms than ours. Where this applies to your itinerary we will flag it on your invoice before you pay the deposit.
Cancellation or change by us, and force majeure
If we have to cancel a trip for reasons within our control (for example, a vehicle problem we cannot resolve), you will receive a full refund or, if you prefer, alternative dates at the original price.
If a trip is cancelled or substantially changed by events outside our reasonable control — force majeure — we will work with our partners to recover what we can on your behalf and pass the recovery on to you. Force majeure includes, without limit: civil unrest or government action; pandemic-related restrictions; airport, road, or park closures; serious weather events; volcanic, seismic, or wildfire activity; wildlife-disease outbreaks; and any event that makes the trip materially unsafe to operate. This is why travel insurance is mandatory (see below) — it covers many of these scenarios where we cannot.
Travel insurance — mandatory
Comprehensive travel insurance is a condition of travel with Hally Tours. Your policy must cover, at minimum:
- Emergency medical treatment and emergency medical evacuation, including by air ambulance.
- Trip cancellation, curtailment, and missed connections.
- Altitude cover to at least 6,000 m if your itinerary includes Kilimanjaro.
- Personal liability and personal possessions cover suitable for the trip.
We will ask for your policy number, insurer, and 24-hour assistance line before your trip starts. We are not authorized to sell insurance and we do not earn commission for recommending a particular policy.
Passports, visas, and health
- Your passport must be valid for at least six months beyond your departure date from Tanzania, with at least two blank visa pages.
- You are responsible for obtaining the correct Tanzanian visa for your nationality. Most travelers can use the e-visa system; we are happy to point you to the official portal but we do not handle visa applications.
- If you are arriving from a country listed by Tanzania as having yellow-fever transmission risk, you must carry a valid yellow-fever certificate. Other vaccinations are at your discretion in consultation with a travel-medicine professional.
- Tell us before booking about any medical condition or mobility need that could affect the trip. We will be honest about whether the itinerary is suitable and what we can adapt.
Itinerary changes during your trip
Safari operations have to flex around real-world conditions: road closures, animal movements, full lodges, weather. Where we have to change a planned activity, accommodation of equivalent standard, or the order of a route, we will do so in consultation with you and at no extra cost. We may decline to drive into an area if our guides judge it unsafe; that judgment is final.
Wildlife and weather
Wildlife is wild. We pick destinations and seasons to maximize your chances, and our guides know where to look, but we cannot guarantee any particular sighting — including the Great Migration, big cats, or rhino. Weather, particularly during the long rains (typically March–May), can affect roads and game drives; we will work around it but will not refund a trip on the basis of weather.
Kilimanjaro climbs
Kilimanjaro is a serious mountain. Your safety is our lead guide’s responsibility and the lead guide’s decisions are final on the mountain.
- Acute Mountain Sickness: if our lead guide judges that continuing would be unsafe for any climber, that climber will be descended immediately. Descent is non-negotiable. There is no refund for an unfinished climb on medical grounds; this is what your insurance is for.
- Porter welfare: we operate to KPAP-aligned standards on porter loads, pay, food, and equipment. The porter tip pool is included in your invoice and distributed against the published guidelines; lead-guide and assistant-guide tips are at your discretion.
- Equipment: some technical equipment can be hired in Moshi or Arusha. Hire is at your cost and is your responsibility to arrange unless we have agreed in writing to handle it.
Children
Family safaris are a core part of what we do. A few age-related limits apply for safety reasons:
- Walking safaris and bush walks: minimum age 12 (operator-set).
- Hot-air balloon flights in Serengeti: minimum age 7 and minimum height 1.2 m (operator-set).
- Kilimanjaro: minimum age 10 for routes below the summit; 13 for summit attempts. Younger climbers considered case by case with a physician’s clearance.
Photography and marketing
Our guides may take photos and short videos during your trip and share them with you afterwards as a courtesy. We will not use any image of you in our marketing without your separate written consent — see the Privacy Policy.
Conduct, environment, and local communities
Tanzania’s parks, communities, and wildlife are why we are all here. We expect every traveler to follow guide instructions in the field, respect park rules (no off-roading except where authorized, no littering, no feeding wildlife), and treat staff and community members with the same courtesy we extend to you. We reserve the right to end a trip early, without refund, in the rare case where a traveler’s conduct puts staff, other travelers, or wildlife at risk.
Our liability
We act as a tour operator and as agent for accommodation, transport, and activity providers. We take care to select reputable partners and we audit them regularly. We are responsible for the parts of the trip we directly operate. For services delivered by third parties (lodges, airlines, balloon operators, mountain operators), our liability is limited to the standards set by the relevant Tanzanian authority and the terms of those operators’ own contracts. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited under Tanzanian law.
Complaints
If something is not right during your trip, tell your guide or our office immediately. Most issues can be solved on the spot if we know about them. If a problem cannot be resolved during the trip, please raise it in writing to hello@hallytours.com within 30 days of returning home. We will acknowledge within 5 working days and respond substantively within 30 days.
Governing law and disputes
These terms are governed by the law of the United Republic of Tanzania. We will try to resolve any dispute amicably and in good faith. If that fails, the courts of Arusha, Tanzania have non-exclusive jurisdiction.
Updates
We may update these terms from time to time. The version that applies to your trip is the version in force on the day we confirmed your booking, unless we agree otherwise in writing.
Contact
Questions about these terms or your booking — hello@hallytours.com or message us on WhatsApp from the Contact page.